Resolve Issues, Fast
AI-powered support ticketing with SLA tracking, macros, and multi-channel management. Resolve issues faster with intelligent routing and automation.
Everything You Need for World-Class Support
A complete support platform that combines intelligent ticketing with AI-powered automation to keep your customers happy.
Ticket Queue
Manage all customer issues in a unified queue with priority badges and status tracking.
SLA Tracking
Visual green/yellow/red indicators for SLA compliance across all tickets.
Multi-Channel
Accept tickets from 11 channel types including email, chat, phone, and social.
Macros
Create saved response templates to handle common issues in seconds.
Status Lifecycle
6-stage workflow: new, open, pending, on hold, solved, closed.
AI-Powered Routing
Automatically categorize and route tickets to the right team.
“Parents reach out at all hours with questions about advocacy services, IEP processes, and behavioral support options. The AI handles those initial inquiries instantly and connects families to the right resources — even at midnight.”
Carissa Rice, Founder at Meet Me Where I Am
Why Smoo AI Support?
Never Miss an SLA
Real-time SLA indicators keep your team on track with visual alerts before deadlines hit.
Meet Customers Where They Are
Accept support requests from email, chat, phone, social media, and more — all in one unified queue.
Respond in Seconds
Macros and AI-powered suggestions let your team handle common issues instantly with pre-built responses.
Smart Ticket Routing
AI automatically categorizes incoming tickets and routes them to the right team member based on skill and availability.
Support Ticket Queue
Desktop screenshot coming soon
Mobile
Coming soon
Get Started with Smoo AI Support
Tell us about your support needs and we'll set up a ticketing solution tailored to your team.
Get Started with Support
Tell us about your support needs and we'll set up a ticketing solution tailored to your team.
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