Agents, CRM, Support — one SKU for customer-facing teams.
Smoo AI Pro + Smoo CRM + Smoo Support — the AI answers, the CRM remembers, the ticket queue escalates. Saves ~22% vs. buying the three add-ons separately.
Three products, one team workflow.
The Customer Success Bundle ties agent answers to a contact record and a support ticket — no copy-pasting between three SaaS tools.
Smoo AI Pro
Pro-tier agents with 2,500 included conversations/mo, 10 agents, 500 MB KB, and the full integration tool catalog.
Smoo CRM
10,000 contacts, 2,500 deals, bi-directional HubSpot / Salesforce / GoHighLevel sync, contact-360 timeline.
Smoo Support
1,000 tickets/mo across email, web, SMS, and voice. SLA tracking, macros, and AI-drafted replies included.
From cold ping to closed ticket — one customer record.
Every channel writes back to the same contact, so the agent that answers, the rep who escalates, and the data that proves it all pull from one source of truth.
- A customer pings via chat / email / SMS / voice. Smoo AI Pro answers from the knowledge base, drafts a reply, and resolves what it can resolve.
- The CRM picks up the contact. Auto-created or matched against existing records, with the full conversation history attached.
- If escalation is needed, a Support ticket opens automatically. Tied to the same contact, with the conversation thread, the SLA clock running, and the right teammate notified.
- Reps reply with macros + AI drafts. Less typing, faster resolution, consistent voice.
Built with TDD + BDD. Every shipped behavior is locked by a test.
TDD (Test-Driven Development) — write the test first, then the code that makes it pass. Every shipped behavior is covered by a test that proved it broken before it proved it working. BDD (Behavior-Driven Development) — tests written in customer-facing language ("Given a new ticket from a known customer, When the agent assigns it, Then the customer receives a confirmation within 60 seconds"). Validates real-world scenarios end-to-end, not just unit-level correctness. Together: high-confidence releases. We ship rapidly because the tests are the safety net.
Bundle it up.
$99/mo gets you all three. Talk to us about onboarding and we'll wire your existing CRM in the first 48 hours.
Let's Work Together
Tell us about your business needs and we'll get in touch to discuss how we can help.
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