smoo.ai provides AI powered tools and paid software features for individuals and businesses. This Privacy Policy explains how we collect, process, store, and protect information when you use smoo.ai. By using our services, you agree to the practices described below.

1. Overview

smoo.ai is committed to transparency and the responsible handling of personal data. We act as:

Data Controller for your account information, billing details, and service level preferences.
Data Processor for all workspace content and user provided data submitted for AI processing. We process this information solely according to your instructions and never for our own purposes.

We do not sell or rent personal information.

We never use customer data to train public or shared AI models.

2. Information We Collect

2.1 Account Information

When you create or manage an account, we collect:

Name
Email address
Password (hashed)
Organization or workspace details
Subscription plan and billing information

2.2 Workspace and User Provided Content

As a data processor, we process only the data you choose to submit, including:

Text, documents, messages, and files uploaded by you
Data used in agentic workflows or automation features
Training or fine tuning data specific to your workspace
Integrations or connected third party services you authorize

We do not access or use your workspace content except to provide the services you request.

2.3 Usage and Technical Information

We may collect:

Log files
IP address, device type, browser information
Actions performed within the platform
Error logs used to diagnose issues
Basic analytics on feature usage

This information is used to maintain and improve the service.

2.4 Payment Information

Payments may be processed by third parties such as Stripe. We do not store complete credit card numbers.

3. How We Use Information

We use collected information to:

Operate and deliver smoo.ai services
Execute AI processing tasks and workflows based on your explicit inputs
Authenticate users and secure accounts
Manage subscriptions and paid features
Improve reliability, performance, and support
Communicate account related notices

We do not use your workspace data for:

Advertising
Selling to third parties
Training general AI models
Any purpose not directly related to providing the service

4. AI and Large Language Model Processing

Certain smoo.ai features send your submitted content to external AI model providers via API.

Key principles:

Only the minimum data necessary to fulfill your request is transmitted.
Data is sent only when you explicitly provide it for generation or processing.
Our model providers are contractually restricted from training on or retaining your data.
Your content is never used to train public or shared models.
We do not provide your data to any AI vendor for analytics, marketing, or profiling.

5. Legal Basis for Processing (GDPR)

For users in the EU and UK, smoo.ai processes data under:

Contract performance to provide the service
Consent for optional integrations or features
Legitimate interests such as security, fraud prevention, and platform improvement
Legal obligations where applicable

6. Subprocessors

We may use third party subprocessors to operate smoo.ai, such as:

Cloud hosting providers
Logging and analytics services
AI model API providers
Payment processors

All subprocessors are contractually required to follow strict data protection standards and may only process data on our behalf.

A current list of subprocessors is available upon request.

7. Data Sharing

We may share personal data only with:

Authorized subprocessors
Legal authorities when required by law
Successors in the event of a merger or acquisition (with equivalent protections)

We do not sell or share your personal information with advertisers or unrelated third parties.

8. Data Security

We implement industry standard safeguards including:

Encryption in transit and at rest
Access controls and authentication
Logging and monitoring
Periodic security reviews

Although no system is perfectly secure, we work continuously to protect your information from unauthorized access.

9. Data Residency

Unless otherwise required by a customer agreement, data is stored in the United States. Subprocessors may operate in other regions but are required to comply with applicable data transfer laws.

10. Data Retention and Deletion

We retain data only as long as necessary to provide our services.

When an account is closed:

Workspace content and personal data are scheduled for deletion within 30 days, unless retention is required for legitimate legal, security, or financial reasons.
You may request immediate deletion of specific data by contacting support.

Data may persist for a short period in encrypted backups before being purged.

11. Data Subject Rights

Depending on your jurisdiction, you may have rights including:

Access to your personal data
Correction of inaccurate information
Deletion of personal data
Data portability
Restriction or objection to certain processing
Right to opt out of data sale (we do not sell data)

To exercise these rights, contact [email protected].

12. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Authentication and session management
Platform analytics
Security and fraud prevention
User preferences

You can disable cookies in your browser, but some features may not function properly.

13. Children’s Privacy

smoo.ai is not intended for children under the age of 13. We do not knowingly collect personal information from children.

14. Security Incident Notification

If a data breach occurs that affects your personal information, we will notify you without undue delay as required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The updated version will always be posted here with a revised “Last Updated” date. Continued use of smoo.ai after the changes take effect constitutes acceptance of the revised policy.

16. Contact Us

For questions, concerns, or data requests, contact:

[email protected]

or reach us through your smoo.ai account settings.