AI in the ticket queue. Not as a chatbot — as a teammate.
Smoo AI Pro + Smoo Support in a single SKU. The agent drafts the reply, classifies the ticket, suggests the macro — your team approves, edits, ships. No separate Fin or Resolution Bot license needed.
Two products. One workflow.
You get the Pro-tier agent plus full Smoo Support — multi-channel ticketing, SLA tracking, macros, and the AI-assist tools wired in by default.
Smoo AI Pro — the agent in the queue
10 agents, 2,500 conversations/mo, 500 MB KB, the full integration tool catalog. The agent drafts replies, classifies tickets, and resolves anything that doesn't need a human.
Smoo Support — the ticket layer
1,500 tickets/mo across email, web, SMS, and voice. SLA rules, macros, escalation routing, and the contact-360 view of every customer.
What the agent actually does in your ticket queue.
Not a chat widget. Real tools, real writes, real time savings for your team.
- Drafts replies. Reads the ticket thread, the customer's history, the knowledge base, and the macro library — then proposes a reply your rep approves or edits.
- Classifies + routes. Predicts assignee role, priority, and tags so tickets land on the right person instead of in the "unassigned" purgatory.
- Resolution summaries. When a ticket closes, the agent writes the summary — searchable later, useful for the next customer who hits the same wall.
- Macro generation. When a rep ships a reply nearly un-edited, the agent offers to save it as a macro. Your team's voice, captured automatically.
$99/mo. With AI included.
A typical SMB with 5 support seats hits Help Scout / Zendesk pricing before the AI add-on even shows up.
Built with TDD + BDD. Every shipped behavior is locked by a test.
TDD (Test-Driven Development) — write the test first, then the code that makes it pass. Every shipped behavior is covered by a test that proved it broken before it proved it working. BDD (Behavior-Driven Development) — tests written in customer-facing language ("Given a new ticket from a known customer, When the agent drafts a reply, Then the suggestion arrives within 2 seconds and references the customer's prior ticket"). Validates real-world scenarios end-to-end, not just unit-level correctness. Together: high-confidence releases. We ship rapidly because the tests are the safety net.
Put the agent in your ticket queue.
$99/mo gets you Smoo AI Pro + Smoo Support. Cancel anytime.
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