Twilio integration
Customers text the number on your truck. Make sure something answers.
Buy a local number through Smoo, or bring your own Twilio account. Texts land in your Smoo inbox and your agent replies; calls reach your AI voice agent, a phone menu or voicemail.
Free to connect. Disconnect any time; you approve every write.
What syncs today
- Phone numbersBoth ways
- TextsBoth ways
- CallsTwilio → Smoo
- Texting registrationSmoo → Twilio
Ask for a number. See the price before you buy it.
A replay of Smooth Operator finding and buying a local number. Buying costs money every month, so it shows the price and waits for your yes.
What moves, and which way. And what doesn’t, yet.
Let Smoo set up a Twilio account for you (nothing to enter), or bring your own account SID and keys. Webhooks are set on each number for you, and every request is checked against Twilio’s signature.
What syncs
- Phone numbersBoth ways
Search, buy or attach numbers; their call and text webhooks point at Smoo automatically.
- TextsBoth ways
Inbound texts land in your inbox and your agent replies. STOP, START and HELP are handled first and recorded as consent.
- CallsTwilio → Smoo
Calls reach your AI voice agent, an IVR menu or voicemail, with recordings.
- Texting registrationSmoo → Twilio
Start A2P 10DLC registration for US texting from the number’s settings.
Not yet
- No appointment reminders or order updates by text yet.
- “Place a call” opens your softphone with the number ready; it doesn’t dial for you.
- Toll-free verification isn’t in the dashboard yet.
We list these so you don’t find out after you connect.
Every tool has an off switch.
Org admins choose exactly what it may touch — turn off email sending and it can never send mail, for anyone.
It asks before it acts.
Outbound email, CRM writes, anything consequential — it drafts, you approve, edit, or decline. Nothing happens without your say.
Your team is one tap away.
Complex or sensitive conversations hand off to a person with the full history attached — escalation is a feature, not a failure.
Everything is on the record.
Every action it takes lands in the audit log with who, what, and when — review it any time.
Smooth Operator — allowed tools
Org admin · applies to every conversation
Answer from the knowledge base
Update CRM contacts & deals
Requires your approval before it runs
Send email
Requires your approval before it runs
Publish to social
Requires your approval before it runs
Activity log
Drafted follow-up to Aisha Patel · waiting on your approval · 2m ago
Escalated billing question to Sam · full history attached · 1h ago
Fair questions
Fair questions. Straight answers.
Do I need my own Twilio account?
No. Smoo can set one up for you, and numbers you buy are billed through Smoo. If you already have Twilio, bring your account instead and keep your numbers.
What happens when someone texts STOP?
The opt-out is recorded and confirmed before the AI ever sees the message, and that number gets no more texts from you until they text START.
Will this replace my team?
No. Smooth Operator does the follow-through your people never get to: looking things up, drafting, logging, chasing. Your team keeps the judgment calls. Every send and every change waits for a person to say yes, and anything you mark as a human decision goes to a human.
How is this different from ChatGPT?
ChatGPT helps you think. Smooth Operator does the work, inside your business: it reads your inbox, your CRM and your queue, and acts with the tools you have switched on. Your data is never sold and never used to train models.
Connect Twilio in a few minutes. Approve everything it writes.
Sign up, open Integrations, and connect. Read-only is always an option, and you can disconnect from the same card.