AI Conversations Over SMS and Voice
Smoo AI extends your AI agent to SMS and voice via Twilio — same knowledge base, same escalation rules, now available on every channel your customers use.
What the Integration Does
AI handles SMS and voice so your team doesn't have to be on call 24/7.
Inbound SMS Handling
AI responds to inbound SMS messages on your Twilio number — same AI agent, now available over text.
Outbound Notifications
Send AI-personalized SMS notifications — appointment reminders, order updates, escalation alerts — via Twilio.
Voice Integration
Twilio voice connects to ElevenLabs TTS and Deepgram STT for real-time AI voice conversations — natural, human-quality speech.
TCPA Compliant
Opt-in/opt-out management built in. AI never sends SMS without consent — TCPA compliance from day one.
Webhook Processing
Twilio status webhooks processed in real time — delivery confirmations, failed sends, and opt-out events handled automatically.
Human Escalation
When AI can't resolve an SMS or voice issue, it escalates to your team with full conversation transcript.
Ready to Add SMS and Voice AI?
Configure your Twilio number and Smoo AI handles the rest.
- Works with any Twilio phone number
- TCPA-compliant opt-in/out management
- Voice + SMS + notifications in one integration
Connect Twilio
Tell us about your SMS and voice needs.
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