An AI Agent in Every Slack Channel
Smoo AI joins your Slack workspace and handles support questions, routes tickets, and escalates to your team — without anyone leaving Slack.
What the Integration Does
AI handles the volume in Slack so your team handles the relationships.
Channel Support Agent
Drop AI into any support channel. It reads the message, checks your knowledge base, and responds — in seconds, in thread.
Knowledge Base Search
AI searches your connected knowledge base to answer questions accurately. No hallucinations — if it doesn't know, it says so.
Block Kit Responses
Rich, structured Slack messages with buttons, actions, and context cards — not just plain text replies.
Smart Notifications
AI routes important events to the right Slack channels. New high-value lead? Team gets pinged with context immediately.
HMAC Verification
Every Slack event is verified with HMAC-SHA256 signature checking — secure by default, no configuration needed.
Human Escalation
When AI can't resolve an issue, it flags the right team member in Slack with full conversation context already in the thread.
Ready to Add AI to Slack?
Set up in minutes. Connect your knowledge base, configure your support channels, and let AI start handling questions.
- OAuth install in one click
- No bot account management required
- Works in any public or private channel
Connect Slack
Tell us about your Slack setup and we'll configure the integration for you.
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