Slack integration
The same question lands in Slack every week. Let your agent take it.
Mention your agent or message it, and it answers in the thread from your knowledge base. Every Slack conversation shows up in your Smoo inbox, so you can see what people ask and what the agent couldn’t answer.
Free to connect. Disconnect any time; you approve every write.
What syncs today
- Messages and mentionsSlack → Smoo
- Agent repliesSmoo → Slack
- Test-run alertsSmoo → Slack
See what people asked. Fix the answer it didn’t have.
A replay of Smooth Operator reading a week of Slack threads, then filling the gap in the knowledge base, with your yes.
What moves, and which way. And what doesn’t, yet.
Add the Smoo app to your workspace. Read-only access lets Smoo see messages; full access lets the agent post its replies. Slack requests are verified by signature before anything runs.
What syncs
- Messages and mentionsSlack → Smoo
Direct messages and @-mentions of your agent arrive in your Smoo inbox as Slack conversations.
- Agent repliesSmoo → Slack
The agent you assign answers in the thread. In approval mode it drafts instead, and a person sends.
- Test-run alertsSmoo → Slack
Smoo Testing can post a run’s results to a channel.
Not yet
- No lead or escalation pings into a channel yet.
- The agent doesn’t @-mention a teammate when it’s stuck: it leaves the thread in your inbox.
- No buttons in replies: plain threaded text.
We list these so you don’t find out after you connect.
Every tool has an off switch.
Org admins choose exactly what it may touch — turn off email sending and it can never send mail, for anyone.
It asks before it acts.
Outbound email, CRM writes, anything consequential — it drafts, you approve, edit, or decline. Nothing happens without your say.
Your team is one tap away.
Complex or sensitive conversations hand off to a person with the full history attached — escalation is a feature, not a failure.
Everything is on the record.
Every action it takes lands in the audit log with who, what, and when — review it any time.
Smooth Operator — allowed tools
Org admin · applies to every conversation
Answer from the knowledge base
Update CRM contacts & deals
Requires your approval before it runs
Send email
Requires your approval before it runs
Publish to social
Requires your approval before it runs
Activity log
Drafted follow-up to Aisha Patel · waiting on your approval · 2m ago
Escalated billing question to Sam · full history attached · 1h ago
Fair questions
Fair questions. Straight answers.
Can the agent post without anyone checking?
Only if you let it. Turn on approval mode and every reply waits as a draft in your Smoo inbox until a person sends it. On read-only access it can’t post at all.
Which agent answers in Slack?
The one you assign to the Slack integration. It answers from the knowledge base and tools you gave that agent, nothing more.
Will this replace my team?
No. Smooth Operator does the follow-through your people never get to: looking things up, drafting, logging, chasing. Your team keeps the judgment calls. Every send and every change waits for a person to say yes, and anything you mark as a human decision goes to a human.
How is this different from ChatGPT?
ChatGPT helps you think. Smooth Operator does the work, inside your business: it reads your inbox, your CRM and your queue, and acts with the tools you have switched on. Your data is never sold and never used to train models.
Connect Slack in a few minutes. Approve everything it writes.
Sign up, open Integrations, and connect. Read-only is always an option, and you can disconnect from the same card.