AI Customer Service for Your Shopify Store
Smoo AI handles the support volume in your Shopify store — order questions, product info, tracking updates — 24/7. Your team focuses on the complex issues that actually need a human.
What the Integration Does
AI handles tier-1 Shopify support so your team focuses on the issues that need a human touch.
Order Status Answers
AI looks up order status, tracking, and history from Shopify — in seconds, in conversation. No hold music, no wait.
Product Knowledge
AI knows your entire product catalog — specs, availability, variants, pricing — and answers product questions accurately.
Fulfillment Events
Shopify webhooks trigger proactive customer notifications — shipping updates, delivery confirmations, and delay alerts.
Customer Lookup
AI identifies returning customers from Shopify and surfaces their purchase history — personalized service at scale.
Webhook Processing
Order created, updated, fulfilled — Shopify events are processed in real time. AI stays current without polling.
Human Escalation
Returns, refunds, and complex issues escalate to your support team with full order context pre-loaded.
Ready to Add AI to Your Store?
Connect Shopify via OAuth or Admin API token. AI starts handling support in minutes.
- Works with any Shopify plan
- No app store submission required
- Human escalation built-in for complex issues
Connect Shopify
Tell us about your store and support volume and we'll configure the integration.
By submitting this form, you agree to our Privacy Policy and Terms of Service.