AI for Facebook & Instagram
Smoo AI handles Messenger conversations and Instagram DMs — answering questions, routing leads, and escalating to your team when needed. Social media support at scale, 24/7.
What the Integration Does
AI handles the social media inbox volume so your team can focus on the conversations that matter.
Facebook Messenger AI
AI responds to Messenger conversations on your Facebook Page — instantly, accurately, and in your brand voice.
Instagram DM Handling
AI handles Instagram DMs — product questions, order status, support requests — without your team monitoring the inbox.
Page Content Management
AI can surface Facebook Page content and Instagram posts as context in conversations — consistent messaging across channels.
Hub Verify + HMAC
Meta webhooks verified with hub.verify challenge and X-Hub-Signature-256 HMAC — secure event processing from day one.
Token Auto-Refresh
Meta long-lived tokens are auto-refreshed every 24 hours — no manual re-authentication, no expired token errors.
Human Escalation
Complex issues escalate to your social media team with full conversation history and customer context pre-loaded.
Ready to Connect Facebook & Instagram?
Meta App OAuth connects in minutes. AI starts handling your social inbox immediately.
- Facebook Page + Instagram Business account support
- HMAC-verified webhooks — secure by default
- Auto-refreshing tokens every 24 hours
Connect Meta
Tell us about your Facebook and Instagram presence.
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