Jira integration
Support hears about the bug first. Jira hears about it a minute later.
Your Jira projects and Smoo work items stay in step both ways, comments included. When a customer reports a bug, Smooth Operator turns the ticket into a tracked issue, with your yes, and engineering sees it where they already work.
Free to connect. Disconnect any time; you approve every write.
What syncs today
- Projects and issuesBoth ways
- FieldsBoth ways
- CommentsBoth ways
- DeletesBoth ways
- Support ticketsSmoo → Jira
Ask whether it’s tracked. Track it with one yes.
Two replays: a customer’s bug becoming a Jira issue from inside Smoo, and a Jira import checked and re-run through the Smoo connector in Claude Desktop.
What moves, and which way. And what doesn’t, yet.
Sign in with Atlassian (read-only or full access), or use a service account. Smoo registers its Jira webhooks for you and refreshes them daily.
What syncs
- Projects and issuesBoth ways
Jira projects become Smoo projects; issues become work items, and new work items become issues.
- FieldsBoth ways
Title, description, status, priority, due date, assignee and labels, merged field by field when both sides change.
- CommentsBoth ways
A comment on either side shows up on the other.
- DeletesBoth ways
Deleting an issue cancels the work item, and the other way round.
- Support ticketsSmoo → Jira
Capture a ticket as a work item and it lands in Jira, still linked to the customer’s ticket.
Not yet
- The agent doesn’t look up Jira status to answer customers.
- Nothing files issues on its own: a person approves every capture.
- Sprint and rank sync is still behind a flag.
We list these so you don’t find out after you connect.
Every tool has an off switch.
Org admins choose exactly what it may touch — turn off email sending and it can never send mail, for anyone.
It asks before it acts.
Outbound email, CRM writes, anything consequential — it drafts, you approve, edit, or decline. Nothing happens without your say.
Your team is one tap away.
Complex or sensitive conversations hand off to a person with the full history attached — escalation is a feature, not a failure.
Everything is on the record.
Every action it takes lands in the audit log with who, what, and when — review it any time.
Smooth Operator — allowed tools
Org admin · applies to every conversation
Answer from the knowledge base
Update CRM contacts & deals
Requires your approval before it runs
Send email
Requires your approval before it runs
Publish to social
Requires your approval before it runs
Activity log
Drafted follow-up to Aisha Patel · waiting on your approval · 2m ago
Escalated billing question to Sam · full history attached · 1h ago
Fair questions
Fair questions. Straight answers.
What happens when someone edits the same issue on both sides?
Smoo merges field by field. If the title changed in Jira and the priority changed in Smoo, both changes stick. Only a field changed on both sides at once needs a winner, and the newer edit wins.
Can it read our Jira without being able to change it?
Yes. Connect with read-only access and Jira comes in, but nothing is written back. Switch to full access when you want work items to flow out.
Does the agent create issues by itself?
No. Smooth Operator suggests capturing a ticket and waits for a yes. You can also switch the capture tool off for the whole org.
Will this replace my team?
No. Smooth Operator does the follow-through your people never get to: looking things up, drafting, logging, chasing. Your team keeps the judgment calls. Every send and every change waits for a person to say yes, and anything you mark as a human decision goes to a human.
How is this different from ChatGPT?
ChatGPT helps you think. Smooth Operator does the work, inside your business: it reads your inbox, your CRM and your queue, and acts with the tools you have switched on. Your data is never sold and never used to train models.
Connect Jira in a few minutes. Approve everything it writes.
Sign up, open Integrations, and connect. Read-only is always an option, and you can disconnect from the same card.