AI That Bridges Support and Engineering
Smoo AI connects your customer support to your Jira backlog — creating issues from conversations, surfacing ticket status in real time, and keeping your team in sync.
What the Integration Does
AI closes the loop between customer conversations and your engineering backlog.
Issue Creation from Conversations
AI detects bugs and feature requests in support conversations and creates Jira issues automatically — with full context attached.
Issue Context Retrieval
When customers ask about a known issue, AI looks up the Jira ticket status and gives an accurate, real-time update.
Deployment Enrichment
Jira deployment events flow into Smoo AI — AI knows which version is live and can answer questions about recent releases.
OAuth 2.0 via Atlassian
Secure connection via Atlassian OAuth. Works across Jira Cloud instances — no API key management needed.
Webhook Security
Jira webhooks are verified with HMAC-SHA256 — no unauthorized events, no spoofed ticket status updates.
Human Handoff
Complex technical issues escalate to your engineering team with the Jira issue link already created and ready.
Ready to Connect Jira?
Connect via Atlassian OAuth in one click. AI starts bridging support and engineering immediately.
- Atlassian OAuth — no API keys needed
- Works with Jira Cloud
- Auto-creates issues with conversation context
Connect Jira
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