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A ticket queue with macros, SLA policies and reporting.

Included with Smoo Customer Success Bundle, Smoo AI Support and 3 more plansSee plans

Support turns escalations and inbound requests into tickets with owners and deadlines. Macros are the lever — most queues are dominated by a handful of repeated answers.

How to

  1. 1

    Work the queue; assign tickets to people or teams.

  2. 2

    Write macros for your repeated answers.

  3. 3

    Set SLA policies so breaches are visible before customers notice.

  4. 4

    Watch CSAT and first-response time in Reports.

Ask Smooth Operator

  • “How is support doing?”
  • “How many open tickets?”

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