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Agents

The AI agents that answer for your business — on your site, over SMS, on the phone.

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An agent is a persona plus a knowledge base plus a set of channels. Create one per job — a support agent and a sales agent should not be the same agent.

Agents answer from Knowledge. If it is not in there, they will not know it.

How to

  1. 1

    Create an agent and give it a clear role in its instructions.

    Specific beats clever: "you answer billing questions for Acme" outperforms a page of personality.

  2. 2

    Attach the knowledge documents it should answer from.

  3. 3

    Put it on a channel — embed the chat widget, or connect a phone number.

  4. 4

    Watch its first conversations and its escalation rate.

Ask Smooth Operator

  • “List my agents”
  • “Which agent is busiest?”

If something goes wrong

The agent will not answer questions about your business.
Its knowledge documents are missing or still processing. Documents are only searchable once ingestion finishes.
The widget will not connect on your site.
The agent authenticates by origin. Your site's domain has to be on the agent's allowed origins.

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