Help Center
Smooth Operator: reporting, support and system health
Ask questions of your analytics warehouse, campaign results, support queue, audit trail and service health.
This is the "ask your business" half. Each of these tools is gated by its own product, so you will see the subset you own.
For analytics, ask the question — the agent picks a preset or writes the SELECT. You do not need to know the schema.
How to
- 1
Ask what data is available before a complex question.
"What analytics tables and presets do we have?"
- 2
Ask trend and volume questions in plain language.
- 3
For anything that broke, ask by symptom rather than by service.
"Is anything down?" beats guessing which service to check.
Ask Smooth Operator
- “How did my last campaign do?”
- “Which agent is busiest, and which escalates most?”
- “How is support doing — open tickets, CSAT, SLA breaches?”
- “What analytics presets are available?”
- “Show conversation volume by week for the last quarter”
- “Is anything down right now?”
- “What is erroring today, and is any of it new?”
- “Which services are slow?”
- “Show me traces over 2 seconds”
- “Who changed the billing settings this week?”
- “Failed logins today”